Rx for the Business of Medicine

How to use this course

Recommended Reading, Challenge & Podcast for Chapter 1: Fulfillment

18 Min Video: Start With Why - How Great Leaders Inspire Action by Simon Sinek| TEDxPugetSound - YouTube

15 Min Video: The Mindset of High Achievers by Tony Robbins| YouTube

3 Min Read: Balancing Mindset and Stress Management for Fulfillment

2 Min Read: Understand Your Niche

1 Min: The Balance of Self-Awareness and Adding Value to Others

Lesson 1: Deeper Dive Articles

2 Min Read: Keys to Success: Balancing Professional Excellence, Stress Management, and Purpose in Healthcare

3 Min Read: Six Essential Strategies for Managing Medical School Stress- Drag & Drop

4 Min Read: Essential Habits in Healthcare Question Set

Lesson 2: Deep Dive Articles

1 Min Read: Words of Wisdom: Insights for Thriving as a Resident

5 Min Read: Key Insights for Residency Success

1 Min: Knowledge Check: Building Stronger Interprofessional Relationships: A Guide for Doctors on Collaborating with Clinical and Hospital Staff

Lesson 3: Deeper Dive Articles

23 Min Video: Lesson 4 - Workplace Stress, Fatigue, and Burnout

5 Min Read: Understanding and Addressing Burnout: A Systemic Approach for Healthcare Professionals

1 Min An Organizational Perspective on Burnout- Dialog Cards

4 Min Read: Balancing Stress and Preventing Burnout in Healthcare

2 Min Read: Strategies to Prevent Stress & Burnout: Drag & Drop

4 Min Read: How to Support and Communicate with Employees Showing Signs of Burnout or Depression

3 Min Read: Understanding and Addressing Burnout Among Healthcare Professionals

2 Min Read: Signs of Burnout Through Body Language, Verbal Cues, and Behavior

1 Min- Management of Depressed or Burned Out Healthcare Employees- Single Choice Set

4 Min Read: Tips on How-To Understand, Prevent, and Address Burnout

5 Min What to Say- Fill in the Blanks

7 Min Read: A Psychiatry Resident’s Guide to Avoiding Burnout by Danielle Weitzer, DO and Christie Richardson, DO

14 Min Read: Stress at Work by Jeanne Segal, Ph.D., Melinda Smith, M.A., Lawrence Robinson, and Robert Segal, M.A.

13 Min Read: Burnout from an Organizational Perspective by Leah Weiss

15 Min Read: Physician Burnout: Causes, Consequences, and (?) Cures by Herbert L. Fred, MD, and Mark S. Scheid, PhD

30 Min: American Institute of Stress Survey

Lesson 4: Deeper Dive Articles

10 Min Read: DNA of an Organization- Column

3 Min Read: Summary of Key Organizational DNA Principles

6 Min Read: Building Blocks of Organizational DNA- Crossword Puzzle

3 Min Read: Navigating Organizational and Environmental Stress: Understanding and Managing Key Challenges

5 Min Read: Reducing Burnout and Boosting Team Productivity in Healthcare

Lesson 5: Deeper Dive Articles

4 Min Read: Enhancing the Patient and Provider Experience Through Medical Office Design

4 Min Read: HIPAA Compliance in Medical Office Design

5 Min Read: Accessibility and Signage in Medical Office Design: A Guide for Healthcare Professionals

2 Min Read: Accessibility and Signage Check on Learning

Lesson 6: Deeper Dive Articles

4 Min Read: Patients vs. Customers in 21st Century Healthcare

3 Min Read: Bridging the Gap and Benefits of Viewing Patients as Customers

2 Min Read: Cultural Competence in a Customer-Centric Model

2 Min Read: Ethical Considerations of Viewing Patients as Customers

2 Min Read: Handling Difficult Patients: The Customer Service Perspective

1 Min Read: Seeing Patients as Customers

3 Min: Check on Learning: Patient or Customer? -Fill in the blank

3 Min Read: Enhancing Healthcare Through Patient-Centered and Customer-Centric Approaches: A Knowledge Check

Lesson 7: Deeper Dive Articles

21 Min Video: Lesson 8 - Patient Experience and Satisfaction

5 Min Read: Patient Satisfaction or Patient Experience?

5 Min Read: HIPAA and Social Media: A Guide for Healthcare Professionals

3 Min Read: HIPAA Compliance: That’s Good, That’s Bad!

3 Min: Responses to Online Reviews-True/False

Lesson 8: Deeper Dive Articles

8 Min Read: Comprehensive Guide to Residency Preparation for Medical Students

8 Min Read: Welcome to Mastering Residency Interviews

2 Min Read: Mastering Your Composure and Confidence

Lesson 9: Deeper Dive Articles

Lesson 10: 1 Hour Read: CASE STUDY: How Colorado Dermatology Institute Used Unparalleled Customer Service to Attract Patients and Enhance Fulfillment

Chapter 1 Fulfillment Exam. 45 Questions.

Recommended Reading, Challenge & Podcast for Chapter 2: Prevail

Chapter 2: Prevail Workbook DOWNLOAD The workbook is designed to help students navigate the course and provide key takeaways and reference tools .

2 Min Read: Why Medical Providers Need to Understand Human Resources (HR)

3 Min Read: How HR Knowledge and Employment Laws Affect You as a Medical Provider

4 Min Read: Employment Laws Every Medical Provider Should Know

3 Min Read: The Crucial Role of an Employee Handbook

5 Min Read: Employee Handbook Fill in the Blank

2 Min Read: The Importance of Management Skills for Healthcare Providers

4 Min Read: The Importance of Job Descriptions and Reviews

2 Min: Navigating HR Crossword Puzzle

2 Min Read: Interview Questions: What You Can and Cannot Ask

2 Min: Interview Questions you can ask during an interview - Single Choice Set

3 Min: What to Say to Depressed Employees- Drag the Words

Lesson 1: Human Resources Deeper Dive Articles

30 Min Video: Lesson 2 - Employee & Patient Safety

3 Min Read: Safety First! Prioritizing Employee and Patient Safety in Healthcare

5 Min Read: What Every Healthcare Professional Needs to Know About OSHA: Protecting Yourself and Your Team

1 Min Read: Did You Know? - Sharps Containers

2 Min Read: Understanding OSHA's Hazard Communication Standard and Pictograms

2 Min Read: Hazzard Communication Pictograms- Drag & Drop the hazard next to the pictogram.

3 Min Read: Preparing for Safety: What Healthcare Professionals Need to Know About OSHA Standards

3 Min Read: Ergonomics in Healthcare: Protecting Yourself and Your Colleagues

1 Min Read: Beyond Bloodborne: Explore OSHA's Holistic Framework for Employee and Patient Safety- Drag the Words

4 Min Read: CDC Guidelines: Essential Knowledge for Healthcare Professionals to Improve Patient Safety

2 Min: General Sequence for Cleaning and Sterilizing Medical Instruments

4 Min Read: Ensuring Patient Safety and Accessibility: What Healthcare Professionals Need to Know About the ADA

2 Min: Accessibility and Compliance: Unraveling Myths and Facts in Medical Care for Individuals with Disabilities

Lesson 2: Employee & Patient Safety Deeper Dive Articles

5 Min Read: Protecting Patient Information: Why HIPAA Matters in Healthcare

1 Min Read: Warning: HIPAA Violations have Serious Consequences

4 Min Read: Why HIPAA Compliance Matters to Every Healthcare Employee

2 Min Read: Comprehensive List of Protected Health Information (PHI) Elements

3 Min Read: Understanding PHI Permissions

1 Min: HIPAA Compliant Social Media Posts

Lesson 3: HIPAA Deeper Dive Articles

Lesson 4 - Equipment & Supplies - 23 Min Video by Dr. Anderson

3 Min Read: What Healthcare Professionals Need to Know About Medical Equipment and Supplies

1 Min Read: Did You Know? Supply Shortage

1 Min Read: Working with Vendors and Drug Representatives: Essential Tips for All Healthcare Providers

1 Min Read: Key Considerations When Working with Vendors

1 Min Read: Guidelines for Interacting with Drug Representatives

1 Min: Vendor Relationship Management- Image Choice

1 Min Read: Check on Learning-Vendor Management

4 Min Read: Understanding EHR and EMR: What Healthcare Providers Need to Know

3 Min: EMR vs. EHR

2 Min Read: What Healthcare Providers Need to Know About Patient Portals

Lesson 4: Equipment & Supplies Deeper Dive Articles

Lesson 5 - Basic Accounting - 47 Min Video by Dr. Anderson

5 Min Read: Introduction to Basic Accounting for Healthcare Professionals

4 Min Read: Cash Flow

4 Min Read: Break-Even Analysis

1 Min Read: Return on Investment (ROI)

1 Min Read: Depreciation

4 Min Read: Budgeting

1 Min Read: Variance Analysis

1 Min Read: Check on Learning: Accounting Principles

5 Min Read: Financial Tools

16 Min: Basic Accounting video links to Chart of Accounts, General Ledger, and Accounts Receivables and Payables by Tory Norman

4 Min Read: 3 Major Financial Statements Healthcare Providers Must Know

12 Min Video: The 3 Financial Statements: Accounting for Healthcare Professionals by Dr. Eric Bricker with AHealthcareZ

2 Min Read: Steps to Take if Financial Reports Are Not Shared

2 Min Read: Navigating Medical Debt Collection

2 Min Read: Tax Obligations

3 Min: Financial Mastery: Navigating Budgeting, Break-even Points, ROI, Medical Debt Collections, and Tax Obligations

Lesson 5: Basic Accounting Deeper Dive Articles

Lesson 6 - Medical Billing & Coding - 35 Min Video by Dr. Anderson

4 Min Read: Medical Coding and Billing: What Every Healthcare Professional Should Know

2 Min Read: Fee Schedules in Healthcare

2 Min Read: How to Set a Standard Fee Schedule for Your Practice by Texas Medical Association

2 Min Read: Understanding CPT and ICD-10 Codes

2 Min Read: Why Healthcare Providers Need to Monitor Billing and Coding Reports

1 Min Read: Key Reports Healthcare Providers Should Review

1 Min Read: Common Red Flags in Reports

1 Min Read: Key Questions for Reviewing Reports and Verifying Information

1 Min Read: Why Regular Review of Reports is Necessary

1 Min Read: What to Do If Discrepancies Are Found

1 Min Read: Real-Life Examples of Billing and Coding Errors

2 Min Read: Resources You Need to Request from Your Employer

2 Min Read: Steps to Take When Denied Access to Reports

4 Min: Navigating the Landscape of Effective Medical Billing: Myths, Realities, and Red Flags

Lesson 6: Medical Billing & Coding Deeper Dive Articles

Lesson 7 - Affordable Care - 7 Min Video by Dr. Anderson

3 Min Read: Understanding Affordable Care and Healthcare Reform

2 Min Read: Check on Learning: Understanding Affordable Care and Healthcare

2 Min Read: Exploring Value-Based Payment Models (Including MIPS and MACRA)

3 Min Read: Navigating Alternative Payment Models (APMs)

22 Min: Healthcare Models- Affordable Care Act, Alternative Payment Models, and MIPS & MACRA

1 Min Read: Major Compensation Models

Lesson 7: Affordable Care Deeper Dive Articles

Lesson 8 - Referral Management - 23 Min Video by Dr. Anderson

2 Min Read: The Foundations of Referral Management in Healthcare

2 Min Read: Best Practices and Strategies in Referral Management

1 Min Read: Legal and Ethical Dimensions of Referral Management

1 Min Read: Advanced Strategies in Referral Management

3 Min Read: What to Do if a Referral is Denied and the Patient Needs Care Urgently

3 Min Read: Seeking Accountability: What to Do When an Insurance Denial Leads to a Patient's Death

2 Min: Referral Management True/False Questions

Lesson 8: Referral Management Deeper Dive Articles

7 Min Read: Laws Governing Patient Care and Access

4 Min Read: Laws Governing Privacy & Data Security

7 Min Read: Laws Governing Ethical and Financial Practices

3 Min Read: Industry-Specific and Compliance-Oriented Laws

3 Min Read: Laws Promoting Workforce and Provider Well-Being

3 Min Read: Understanding State-Specific Healthcare Regulations

3 Min: Check on Learning: Government Protection Law

Lesson 9: Government Protection Laws Deeper Dive Articles

Lesson 10: 6 Min Read: Understanding Revenue Cycle Management

14 Min Video: Revenue Cycle Management in Healthcare Explained by Dr. .Eric Bricker at AHealthcareZ-Healthcare Finance Explained

Lesson 10: Case Study: 1 hour: Revenue Cycle Management (RCM) Case Study: High Denial Rates in a Family Practice

Activities Outside the Course- Chapter 2 Book, Challenge, and Podcast Report

Chapter 2 Exam 45 questions

Recommended Reading, Challenge & Podcast for Chapter 3: Thrive