Course curriculum

  • 1

    Welcome to the course!

  • 2

    Chapter #1- Fulfillment

    • Chapter 1 Introduction - Fulfillment

      FREE PREVIEW

    • Recommended Reading for Chapter 1 - Fulfillment

    • Get the Fulfillment Workbook

    • Case Study - How CDI Used Unparalleled Customer Service to Attract Patients

      FREE PREVIEW

    • Case Study Video - CDI Team Meeting

    • Case Study Multiple Choice Quiz - How CDI Used Unparalleled Customer Service to Attract Patients

    • Case Study Free Text Quiz - How CDI Used Unparalleled Customer Service to Attract Patients

    • Lesson 1 - Mindset

      FREE PREVIEW

    • Start With Why - How Great Leaders Inspire Action by Simon Sinek| TEDxPugetSound - YouTube

    • The Mindset of High Achievers by Tony Robbins| YouTube

    • Lesson 2 - Clinical Rotations

      FREE PREVIEW

    • Lesson 3 - Be a Good Resident

    • Lesson 4 - Workplace Stress, Fatigue, and Burnout

    • Lesson 5 - DNA of an Organization

    • Lesson 6 - Design of an Office Affects Customer Service

    • Lesson 7 - Patients or Customers

    • Lesson 8 - Patient Experience and Satisfaction

    • Lesson 9 - Residency Interview

    • Lesson 10 - Review

    • Case Study - Patch Adams

    • Case Study Patch Adams Free Text Quiz (1)

    • Test your learning - Fulfillment Examination- Multiple Choice

    • Test your learning - Fulfillment Examination - Free Text
  • 3

    Chapter #2- Prevail

    • Chapter 2 Introduction - Prevail

    • Recommended Reading for Chapter 2 - Prevail

    • Get the Prevail Workbook

    • Lesson 1- Human Resources

    • Lesson 2 - Employee & Patient Safety

    • All About OSHA by US Department of Labor

    • Model Plans and Programs for the OSHABloodborne PathogensandHazard Communications Standards by OSHA

    • Guideline for Disinfection and Sterilization in Healthcare Facilities, 2008 Updated May 2019 by CDC

    • How to Plan for Workplace Emergencies and Evacuations by OSHA

    • Access to Medical Care for Individuals with Mobility Disabilities by ADA

    • Lesson 3 - Health Insurance Portability & Accountability Act (HIPAA)

    • Summary of the HIPAA Privacy Rule by US Department of HHS

    • State Medical Record Laws Minimum Medical Record Retention Periods for Records Held by Medical Doctors and Hospitals by Healthit.gov

    • Lesson 4 - Equipment & Supplies

    • Lesson 5 - Basic Accounting

    • Lesson 6 - Medical Billing & Coding

    • Lesson 7 - Affordable Care

    • Learn more about the Affordable Care Act

    • Lesson 8 - Referral Management

    • Lesson 9 - Government Protection Laws

    • Medicare Fraud & Abuse Prevent, Detect, Report by CMS and Medicare Learning Network

    • A Roadmap for New Physicians: Fraud & Abuse Laws

    • Lesson 10 - Review

    • Case Study - Patch Adams

    • Case Study Free Text Quiz - Patch Adams (2)

    • Test your learning Prevail Examination- Multiple Choice

    • Test your learning - Prevail Examination - Free Text
  • 4

    Chapter #3- Thrive

    • Chapter 3 Introduction - Thrive

    • Recommended Reading for Chapter 3 - Thrive

    • Get the Thrive Workbook

    • Lesson 1 - Location, Location, Location

    • Lesson 2 - Handling Your Finances

    • Lesson 3 - Contracts

    • Lesson 4 - Medical Malpractice Insurance

    • Lesson 5 - Insurance for You & Your Family

    • Lesson 6 - Business Owners Insurance

    • Lesson 7 - Medical Credentialing & Hospital Privileges

    • Lesson 8 - Provider Enrollment

    • Lesson 9 - Trusted Advisors

    • Lesson 10 - Review

    • Case Study - Patch Adams

    • Case Study Free Text Quiz - Patch Adams (3)

    • Thrive Examination- Multiple Choice

    • Thrive Examination - Free Text
  • 5

    Next steps

    • Before you go...