Course curriculum

    1. How to use this course

    1. Chapter 1: Fulfillment Workbook

    2. Recommended Reading for Chapter 1 - Fulfillment

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    1. Chapter 1 Introduction - Fulfillment

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    2. Lesson 1 - Mindset

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    3. Start With Why - How Great Leaders Inspire Action by Simon Sinek| TEDxPugetSound - YouTube

    4. The Mindset of High Achievers by Tony Robbins| YouTube

    5. 10 min Article: The 3 Equations for a Happy Life, Even During a Pandemic by Arthur C. Brooks

    6. Lesson 2 - Clinical Rotations

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    7. How to Add Value to Your Company & Contribute to Your Team by Charley Mendoza

    8. Lesson 3 - Be a Good Resident

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    9. How to Get Along With Your Coworkers by Dawn Rosenberg McKay

    10. Lesson 4 - Workplace Stress, Fatigue, and Burnout

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    11. 6 Methods to Deal with Medical School Stress by The MDJouney

    12. Lesson 5 - DNA of an Organization

    13. 4 Min Article: What is Organizational DNA? By KennethMD

    14. Lesson 6 - Design of an Office Affects Customer Service

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    15. Article: Optimizing Space in Medial Practices by AMA Ed Hub

    16. Lesson 7 - Patients or Customers

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    17. 5 min Article: Treat Your Patients Like Customers, or Lose Them by Physicians Practice

    18. Lesson 8 - Patient Experience and Satisfaction

    19. 9 Min Article: The Importance of Patient Satisfaction by Kirill Tšernov

    20. How to Handle Negative And Positive Patient Reviews [the HIPAA-Compliant Way] by Ajay Prasad

    21. Lesson 9 - Residency Interview

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    22. 15 Interview Questions You Should Be Prepared to Answer posted by Isabel Thottam at Glassdoor

    23. Lesson 10 - Review

    1. Test your learning - Fulfillment Examination-30 Multiple Choice

    1. Case Study - How CDI Used Unparalleled Customer Service to Attract Patients

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    2. Case Study Video - CDI Team Meeting

    3. Case Study 10 Multiple Choice Quiz - How CDI Used Unparalleled Customer Service to Attract Patients

    1. Chapter 2: Prevail Workbook

    2. Recommended Reading for Chapter 2 - Prevail

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About this course

  • $399.00
  • 67 lessons
  • 11 hours of video content