Course curriculum

    1. A message from Dr. Reagan B. Anderson

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    2. How to use this course

    1. 23 Min Video: Lesson 1 - Mindset

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    2. 2 Min Read: Mindset

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    3. 18 Min Video: Start With Why - How Great Leaders Inspire Action by Simon Sinek| TEDxPugetSound - YouTube

    4. 15 Min Video: The Mindset of High Achievers by Tony Robbins| YouTube

    5. 1 Min: Fill in The Blank Questions - Answering Why

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    6. 2 Min: Holistic Strategies to Prevent Stress and Burnout

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    7. 2 Min Read: Finding Your Niche

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    8. 2 Min Read: Understand Your Niche

    9. 1 Min: Knowing What you Do & Do NOT Know

    10. 2 Min: Adding Value to Others' Lives

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    11. 26 Min Video: Lesson 2 - Clinical Rotations

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    12. 2 Min Read: Navigating Clinical Rotations: Your Path to Residency and Beyond

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    13. 2 Min: Navigating Clinical Rotations: Dialog Cards

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    14. 5 Min Read: Guidelines for Clinical Rotations and Beyond

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    15. 3 Min Read: Adding Value to Medical Clinics and Hospitals

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    16. 2 Min Read: The Blueprint for Professional Excellence Essential Habits for Medical Providers in Healthcare

    17. 4 Min: Essential Habits in Healthcare Question Set

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    18. 2 Min Read: 6 Strategies for Managing Medical School Stress

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    19. 3 Min Strategies for Managing Medical School Stress- Drag & Drop

    20. 19 Min Video: Lesson 3 - Be a Good Resident

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    21. 3 Min Read: Navigating Residency with Excellence: Insights from the DO Perspective

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    22. 4 Min: Know the Correct Answers Before You are in Your Residency Rotation T/F Statements

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    23. 3 Min Read: Taking Your Residency Seriously: A Holistic Approach to Professional Development

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    24. 3 Min Read: Building Stronger Interprofessional Relationships A Guide for Medical Providers on Collaborating with Clinical and Hospital Staff

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    25. 2 Min: Knowledge Check: Building Stronger Interprofessional Relationships: A Guide for Doctors on Collaborating with Clinical and Hospital Staff

    26. 23 Min Video: Lesson 4 - Workplace Stress, Fatigue, and Burnout

    27. 2 Min Read: Balancing Act Strategies for Medical Providers to Protect Themselves from Stress and Burnout

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    28. 8 Min Strategies to Prevent Stress & Burnout- Memory Game

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    29. 3 Min Read: Nurturing the Healing Hands: Effective Management of Depressed or Burned Out Healthcare Employees

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    30. 2 Min Read: How to Address an Employee in the Medical Profession who is Exhibiting Signs of Burnout or Depression

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    31. 1 Min- Management of Depressed or Burned Out Healthcare Employees- Single Choice Set

    32. 3 Min Read: What to Say to an Employee Exhibiting Signs of Burnout or Depression

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    33. 5 Min What to Say- Fill in the Blanks

    34. 14 Min Read: Stress at Work by Jeanne Segal, Ph.D., Melinda Smith, M.A., Lawrence Robinson, and Robert Segal, M.A.

    35. 1 Min Burnout Images

    36. 13 Min Read: Burnout from an Organizational Perspective by Leah Weiss

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    37. 1 Min An Organizational Perspective on Burnout- Dialog Cards

    38. 15 Min Read: Physician Burnout Causes, Consequences, and (?) Cures by Herbert L. Fred, MD, and Mark S. Scheid, PhD

    39. 5 Min Read: 6 Big Things that Must Change to Beat Physician Burnout by Sara Berg published by AMA

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    40. 7 Min Read: A Psychiatry Resident’s Guide to Avoiding Burnout by Danielle Weitzer, DO and Christie Richardson, DO

    41. 3 Min Read: Know What to Do When a Peer is Experiencing Significant Stress by Sara Berg

    42. 30 Min: American Institute of Stress Survey

    43. 32 Min Video: Lesson 5 - DNA of an Organization

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    44. 2 Min Read: Organizational DNA: A Blueprint for Organizational Identity

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    45. 4 Min Read: Decoding the DNA: Nurturing the Essence of a Flourishing Healthcare Organization

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    46. 3 Min DNA of an Organization- Column

    47. 2 Min Read: 10 Principles of Organizational DNA from Humanocracy by Gary Hamel and Michele Zanini

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    48. 6 Min Principles of Organizational DNA- Drag & Drop

    49. 2 Min Read: Organizational Stresses vs. Environmental Stresses

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    50. 4 Min Read: Study Suggests How You Can Reduce Burnout and Improve Productivity in Your Practice by Stephanie Stephens

    51. 4 Min Read: The Power of Team Meetings and Collaborative Work: Fueling Success Through Teamwork

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    52. 3 Min: Meetings and Teamwork True or False

    53. 13 Min Video: Lesson 6 - Design of an Office Affects Customer Service

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    54. 4 Min Read: Designing a Patient-Centric Medical Office: Enhancing Customer Service

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    55. 2 Min Read: Enhancing the Healing Environment: Office Improvement Ideas for a Better Work Environment in Medical Offices and Hospitals

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    56. 3 Min Read: The Crucial Role of Patient Flow in Ensuring Medical Office Success

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    57. 3 Min Read: Creating a Welcoming Atmosphere: The Importance of Furnishings in a Medical Office

    58. 2 Min: Office Layout Considerations- Accordion

    59. 2 Min: Design of a Medical Office- Multiple Choice

    60. 22 Min Video: Lesson 7 - Patients or Customers?

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    61. 2 Min Read: Patient or Customer? Navigating the Language of Healthcare

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    62. 2 Min Read: Nurturing Patient Relationships: A Paradigm Shift in Medical Practice

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    63. 2 Min Read: Viewing Patients as Customers

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    64. 1 Min Read: Seeing Patients as Customers

    65. 3 Min: Check on Learning: Patient or Customer? -Fill in the blank

    66. 21 Min Video: Lesson 8 - Patient Experience and Satisfaction

    67. 4 Min Read: Navigating the Healthcare Landscape: Understanding Patient Experience vs. Satisfaction

    68. 3 Min Read: The Paramount Importance of Patient Satisfaction: 5 Sure Ways to Win Patient Liking

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    69. 3 Min Read: Health Insurance Portability and Accountability Act (HIPAA) and its Impact on Social Media

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    70. 6 Min Read: Navigating Patient Reviews A Guide to Handling Feedback in a HIPAA-Compliant Manner

    71. 3 Min: Responses to Online Reviews-True/False

    72. Lesson 9 - Residency Interview - 23 Min Video

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    73. 3 Min Read: Knocking Your Residency Interview Out of the Park: A Comprehensive Guide

    74. 3 Min Read: Residency Interview Questions: A Comprehensive List

    75. 3 Min Read: Key Things Every Medical School Graduate Should Know Before Beginning Their Residency

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    76. 3 Min: Mastering the Art of Composure: Tips to Conquer Residency Interview Nerves

    77. 1 Min: Residency Interview- Turning Cards

    78. 6 Min: Residency Interview: Matching Game

    79. 28 Min Read: Medical Student and Resident Burnout A Review of Causes, Effects, and Prevention by Amir Mian, Dahye Kim, Duane Chen and Wendy L Ward published by Journal of Family Medicine and Disease Prevention

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    80. 9 Min Video: Lesson 10 - Review

    81. 3 Min Read: Chapter 1- Fulfillment Review

    82. 1 Min Read: Chapter 1 Fulfillment Workbook to be used as a study guide

    83. Chapter 1 Fulfillment Exam. 45 Questions. To receive a passing grade, you need to score 70% or higher on your first attempt.

    1. 2 Min Read: Case Study - How CDI Used Unparalleled Customer Service to Attract Patients

    2. 4 Min Video: Case Study Video - CDI Team Meeting

    3. Case Study:How CDI Used Unparalleled Customer Service to Attract Patients multiple choice quiz. You must achieve 70% or higher the first time to receive a grade PASS. If you score less than 70%, your school will be notified and remediation will be done

    1. Chapter 2: Prevail Workbook DOWNLOAD The workbook is designed to help students navigate the course and provide key takeaways and reference tools .

    2. Supplemental Reading for Chapter 2 - Prevail

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    3. "Exercise" Challenge

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    4. “The Art of Happiness” Podcast

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    1. 11 Min Video: Chapter 2 Introduction - Prevail by Dr. Anderson

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    2. 22 Min Video: Lesson 1- Human Resources

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    3. 4 Min Read: Navigating Human Resources in the Medical Field: A Guide for Providers

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    4. 5 Min: Navigating HR Crossword Puzzle

    5. 5 Min Read: The Evolution of Healthcare Providers Transitioning into Effective Managers

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    6. 3 Min Read: Navigating the Regulatory Landscape: Employment Laws Every Medical Provider Should Know

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    7. 2 Min Read: Interview Questions: What You Can and Cannot Ask

    8. 5 Min: Interview Questions you can ask during an interview - Single Choice Set

    9. 4 Min Read: Comprehensive Guide for Medical Providers Recruitment and Onboarding Best Practices

    10. 3 Min Read: The Crucial Role of an Employee Handbook in the Medical Profession

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    11. Employee Handbook Fill in the Blank

    12. 2 Min Read: Navigating Performance Management in Healthcare: A Comprehensive Guide for Healthcare Employees

    13. 5 Min Read: Conflict Resolution in Healthcare Facilities: Fostering Collaboration for Optimal Patient Care

    14. 2 Min Read: Responding to Workplace Complaints and Employee Grievance Letters

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    15. 3 Min Read: Navigating the Delicate Path: When and How to Terminate a Healthcare Employee While Preserving Morale

    16. 3 Min Read: What to Say to a Depressed Employee Guidelines for Managers

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    17. 5 Min: What to Say to Depressed Employees- Drag the Words

    18. 30 Min Video: Lesson 2 - Employee & Patient Safety

    19. 3 Min Read: Prioritizing Employee and Patient Safety

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    20. 1 Min: Safety First - Image & Checklist

    21. 5 Min Read: OSHA’s Bloodborne Pathogens Standard Fact Sheet

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    22. 5 Min Read: OSHA's Bloodborne Pathogen Exposure Incidents

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    23. 2 Min: Bloodborne Pathogen Question Set

    24. 5 Min Read: OSHA's Hepatitis B Vaccination Protection Fact Sheet

    25. 5 Min Read: OSHA's Personal Protective Equipment Fact Sheet

    26. 18 Min Read: OSHA's Hazard Communication Standard Labels and Pictograms by OSHA

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    27. 20 Min: Hazard Communication Pictograms- Memory Game

    28. 5 Min Read: OSHA's Planning and Responding to Workplace Emergencies Fact Sheet

    29. 5 Min Read: OSHA's Emergency Exit Routes Fact Sheet

    30. 5 Min Read: OSHA's Workplace Violence Fact Sheet

    31. 5 Min Read: OSHA's Ergonomics for the Musculoskeletal Disorders Fact Sheet

    32. 5 Min Read: OSHA's Safe Patient Handling Fact Sheet

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    33. 5 Min: Beyond Bloodborne: Explore OSHA's Holistic Framework for Employee and Patient Safety- Drag the Words

    34. 4 Min Read: Centers for Disease Control and Prevention (CDC) Employee and Patient Safety

    35. 10 Min Read: Sterilizing Practices Disinfection Sterilization Guidelines by the CDC

    36. 12 Min: General Sequence for Cleaning and Sterilizing Medical Instruments

    37. 2 Min Read: Essential Information for Medical Providers on ADA-Compliant Websites

    38. 31 Min Read: Access to Medical Care for Individuals with Mobility Disabilities by ADA

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    39. 2 Min: Accessibility and Compliance: Unraveling Myths and Facts in Medical Care for Individuals with Disabilities

    40. Lesson 3 - Health Insurance Portability & Accountability Act (HIPAA) -18 Min Video by Dr. Anderson

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    41. 4 Min Read: Navigating the Complex Landscape of HIPAA: Protecting Patient Privacy and Security

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    42. 3 Min Read: Navigating the Essentials: A Guide to HIPAA Rules for Medical Providers

    43. 2 Min Read: Components of a HIPAA Risk Assessment

    44. 2 Min Read: Understanding the Importance of HIPAA Business Associate Agreements (BAAs)

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    45. 2 Min Read: How to Obtain Permission from a Patient to Use Their PHI

    46. 2 Min Read: Situations When PHI Can Be Used Without Specific Authorization

    47. 12 Min Read: The Doctor's Guide to HIPAA-Compliant Digital Marketing by PatientPop.docx

    48. 6 Min: Understanding HIPAA

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    49. 6 Min: HIPAA Compliant Social Media Posts

    50. Lesson 4 - Equipment & Supplies - 23 Min Video by Dr. Anderson

    51. 3 Min Read: Navigating the Landscape of Medical Equipment and Supplies: A Comprehensive Guide

    52. 3 Min Read: Enhancing Healthcare Operations Best Practices in Vendor Relationship Management for Medical Providers

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    53. 4 Min: Vendor Relationship Management- Image Choice

    54. 5 Min Read: Navigating the Differences Between EMR and EHR: A Focus on HIPAA Compliance

    55. 2 Min Read: Navigating Meaningful Use and the Promoting Interoperability Program: A Comprehensive Guide for Medical Providers

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    56. 3 Min: EMR vs. EHR

    57. Lesson 5 - Basic Accounting - 47 Min Video by Dr. Anderson

    58. 5 Min Read; The Vital Role of Accounting Knowledge for Medical Providers

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    59. 2 Min Read: Accounting 101 for Medical Providers: Navigating Finances in Healthcare

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    60. 4 Min Read: Understanding Bookkeeping Basics for Medical Providers: A Vital Skill for Employees and Practice Owners

    61. 5 Min Read: Navigating Financial Health Understanding GAAP and IFRS for Medical Providers

    62. 12 Min: Accounting Basics Crossword Puzzle

    63. 3 Min Read: Navigating Finances in Healthcare Accrual-Based vs. Cash-Based Accounting for Medical Providers

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    64. 3 Min: Accrual-Based Accounting vs. Cash-Based Accounting

    65. 3 Min Read: Understanding Chart of Accounts for Medical Providers: A Comprehensive Guide

    66. 3 Min Read: Understanding the Importance of a General Ledger for Medical Providers

    67. 6 Min Read: Navigating the Financial Landscape: A Comprehensive Guide for Medical Providers on Patient Accounts Receivable and Accounts Payable

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    68. 16 Min: Basic Accounting video links to Chart of Accounts, General Ledger, and Accounts Receivables and Payables by Tory Norman

    69. 9 Min Read: Understanding Balance Sheets: A Guide for Medical Providers in Healthcare

    70. 4 Min Read: Understanding Income Statements for Healthcare Professionals: A Guide to Financial Health

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    71. 3 Min Read: A Guide for Medical Providers: Monitoring and Managing Cash Flow for Financial Stability

    72. 12 Min Video: The 3 Financial Statements: Accounting for Healthcare Professionals by Dr. Eric Bricker with AHealthcareZ

    73. 3 Min Read: Financial Health in Medicine: A Guide to Budgeting for Medical Providers

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    74. 3 Min Read: Understanding Break-Even Point for Medical Providers: A Comprehensive Guide

    75. 3 Min Read: Understanding Return on Investment (ROI) in Medical Practices: A Comprehensive Guide for Healthcare Providers

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    76. 2 Min Read: Navigating Medical Debt Collection: A Guide for Healthcare Providers

    77. 4 Min Read: Navigating Tax Obligations for Medical Providers: A Comprehensive Guide

    78. 3 Min Read: Unlocking Success in Healthcare: The Importance of Revenue Cycle Management for Medical Providers

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    79. 5 Min: Financial Mastery: Navigating Budgeting, Break-even Points, ROI, Medical Debt Collections, and Tax Obligations

    80. Lesson 6 - Medical Billing & Coding - 35 Min Video by Dr. Anderson

    81. 5 Min Read: Understanding Medical Billing and Coding: A Comprehensive Guide for Healthcare Providers

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    82. 2 Min Read: Fees for Medical Services by AMA

    83. 2 Min Read: How to Set a Standard Fee Schedule for Your Practice by Texas Medical Association

    84. 2 Min Read: International Classification of Diseases, Tenth Revision, by National Centers for Health Statistics

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    85. 3 Min Read: Navigating the World of CPT Codes: A Guide for Medical Providers

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    86. 2 Min Read: Understanding the Integration of CPT and ICD-10 Codes in Healthcare

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    87. 6 Min Read: Navigating Medical Billing Transparency Key Reports and Red Flags for Healthcare Providers

    88. 5 Min: Separating Fact from Fiction: Unveiling the Truths and Myths of Medical Billing, Fee Standards, and Code Classification

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    89. 4 Min: Navigating the Landscape of Effective Medical Billing: Myths, Realities, and Red Flags

    90. Lesson 7 - Affordable Care - 7 Min Video by Dr. Anderson

    91. 2 Min Read: Understanding “Affordable Care” Healthcare Reform

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    92. 6 Min Read: The Affordable Care Act: A Brief Summary by States Implement Health Reform

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    93. 3 Min Read: Navigating Healthcare Payment Models: A Guide for Providers

    94. 30 Min Read: White Paper- The Future of Value-Based Payment: A Road Map to 2030 by Rachel M. Werner, MD, PhD, Ezeliel Emanuel, Md, PhD, Hoangmai H. Pham, MD, MPH, and Amol S. Navathe, MD, PhD

    95. 4 Min Read: Navigating MIPS and MACRA: Understanding Eligibility and Participation for Healthcare Providers

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    96. 4 Min Read: Navigating Alternative Payment Models in Healthcare: Considerations for Providers

    97. 22 Min: Healthcare Models- Affordable Care Act, Alternative Payment Models, and MIPS & MACRA

    98. 3 Min: Summary of Healthcare Models

    99. Lesson 8 - Referral Management - 23 Min Video by Dr. Anderson

    100. 3 Min Read: Optimizing Patient Care: A Comprehensive Guide to Referral Management for Healthcare Providers

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    101. 12 Min Read: Making Referrals Work: The 4 Pillars of Successful Referral Management by Par8o

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    102. 5 Min Read: Achieving Best Practice Operations in Referral Management by ECG Management Consultants

    103. 3 Min Read: Navigating Referrals: Legal Compliance and Best Practices for Healthcare Providers

    104. 3 Min: Mastering Healthcare Referral Management

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    105. 2 Min: Referral Management True/False Questions

    106. 15 Min Video: Lesson 9 - Government Protection Laws by Dr. Anderson

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    107. 3 Min Read: Government Protection Laws Medical Providers Need to Be Aware Of

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    108. 3 Min Read: 5 Important Federal Fraud and Abuse Laws Applicable to Medical Providers

    109. 11 Min Read: Medicare Fraud & Abuse Prevent, Detect, Report by CMS and Medicare Learning Network

    110. 2 Min: Medicare Fraud, Waste, and Abuse

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    111. 4 Min Read: The False Claims Act by CMS

    112. 2 Min Read: The Physician Payment Sunshine Act: Transparency and Reporting Obligations for Healthcare Providers

    113. 3 Min Read: Stark and AKS Chart Handout 508 published by HEAT and OIG

    114. 3 Min Read: Congress Passes Dr Lorna Breen Act to Promote Physician Mental Health by Andis Robeznieks at AMA

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    115. 15 Min: Government Protection Law YOU NEED TO KNOW!

    116. Lesson 10 - Review - 11 Min Video by Dr. Anderson

    117. 2 Min Read: Lesson Review Chapter 2 Prevail

    118. Chapter 2 Exam 45 questions

About this course

  • $464.00
  • 387 lessons
  • 12 hours of video content